Special Events Contract
(Terms and Conditions)
Welcome to Rivage Day Spa and thank you for choosing us to host your special event. Your personal concierge will tailor your spa event to your liking to guarantee that you and your guests enjoy your experience with us to the fullest.We ask that you carefully review the following information to ensure you understand our spa policies for special events. Please fill out and sign our special event contract, so that we can begin scheduling your exclusive details. Without the form signed, we are unable to process your request or reserve your preferred date.
Once we have received your signed contract (via email), your personal concierge will contact you either by phone or email within 48 hours to confirm availability. Please be sure to notify us if you have not been contacted.
Guest Arrival: We ask that you and your guests please arrive to the spa at least 30 minutes prior to your first appointment time. This will allow time for guests to check-in, complete guest profile, and familiarize themselves with our spa. Based on availability and for your convenience, we will provide you with luxurious robes, slippers, and private lockers. Please leave all valuables at home, as Rivage Day Spa is not responsible for items lost, stolen or misplaced. We do ask that the group host communicates with the front desk regarding delayed arrivals or last-minute changes. Please note that delayed arrivals will limit the time of your guests’ spa experience, so in consideration of other spa guests, their time may be adjusted accordingly, and the full price of the service will be charged. For the privacy and comfort of our spa guests, all cell phones, laptops, and cameras are prohibited in all of our spa areas. Please be courteous of other guests enjoying the common areas at the spa, and please ask guests to use spa voices at all times, so that all of our guests at the spa are able to enjoy the tranquil atmosphere.
Private Room Reservation Rate: For your convenience and the comfort of your guests, we do offer a private dining room reservation fee of $400.00 (5-12 guests). We are currently scheduling groups of a maximum of 12 guests. Events larger than 12 guests, please contact our Event Coordinator for special pricing. The room is available 30 minutes prior to your event, during the time of any scheduled services, and up to 30 minutes After the last guests completes his/her service, depending on date/time the event is scheduled. Please note that we do require the reservation of the room if you are 5 or more guests and/or if you choose to bring food/ beverage (fee includes set up). We ask that only those receiving services with us join, as this is to ensure a relaxing spa experience for everyone. Please note that those who do show up on the day of the event without a scheduled service, will not be able to attend the event. Currently, we are asking that the host of the group provide payment for all guest’s services, gratuities, and the price of the group room. Payments for group events must be made with credit card or cash only. We are not able to accept any gift cards or account credits towards any group events (room fee, services, or gratuities).
Private Room: A fresh flower centerpiece will be displayed complementary with the room rental fee, but is to remain in the room after the event. Should you be having any additional flowers brought into the spa, please state this on the contract. Decorations that require any kind of adhesion to the walls or any type of confetti is prohibited, as well as helium balloons and candles. Any damage occurred during the rental is the responsibility of the group host. (This includes, but not limited to, food/beverage clean up from carpets/sofas, damage to furniture, damage to walls or art, etc.) All furniture must remain in the room and cannot be moved.
Food and Beverage: We do ask that you please provide the spa 48 hour notice the type of food/beverage/snacks you planned to bring with you, so that we may set up the room accordingly. If you planned on using a caterer, we ask that you please provide us with a name and contact information. All food/beverage must be delivered at least 30 minutes prior to your guests’ arrival to allow enough time for set up to be complete. We highly recommend keeping food and beverage simple and easy. Most guests end up having an abundance of food, and quickly realize that less is more. We are unable to reheat any food, or have any burners, open flames, or electrical appliances such as toasters plugged in. All guests enjoying alcohol must be 21 years of age or older, and alcohol is not available for purchase at the spa. Your private room rental fee includes plates, silverware, glassware, napkins, linens, wine bucket/fridge/opener. If your food/beverage requires a multitude of ice, we ask that you provide any additional needed. All food must be cleared or taken home post event (we suggest having to go containers available for your guests).
Booking Services: Once a signed contract is received, and if your date and time are still available, we will be able to reserve your private room for you and your guests. At that time, a hold is placed for the available services at your requested start time, and follow-up email containing exactly what is available will be sent to you. In the email will be a form for you to fill out with all guests first and last names, and which service each guest would like. We ask to please send this form back soon as possible, so that your Coordinator is able to accommodate any requests. We will need your final list no later than two weeks prior to your event date. After this time, all remaining held appointment times must be removed, and become available for other guest to reserve. All event appointments are scheduled with our Coordinator to ensure organization and promptness.
Gratuities: Please note that for all special events, a minimum of 20% gratuity will be added to your final bill for all service and providers, along with gratuity for your personal event hostess (20% of your room rate).
Cancellation Policy: As a courtesy, you will receive a confirmation of your special event reservation prior
to your arrival via email at least 48 hours before your scheduled event. We do require a notice of 72 hours of all changes and cancellations, to avoid 100% fee of scheduled services. Once we are within the 72 hours of your event, all cancellations/changes moving forward do result in the fee of the missed service.
We look forward to having you join us for your special event. Please let us know how we can make your spa experience your best yet and once again, thank you for choosing Rivage Day Spa!