Reservations
Please be aware that when booking more than 3 months in advance, the pricing that you see on our website for services, as well as our private room reservation fee pricing, are subject to change as we have pricing and menu changes throughout the year to reflect current times and industry changes. If any spa policies outlined in our contract were to change, an updated signed contract may be required to continue to hold your date.
To ensure availability, please make reservations as far in advance as possible, or at the conclusion of your last spa experience. When making reservations, please notify the concierge if you have any health conditions that may affect your spa experience. A credit card is required to secure all reservations. Menu services and pricing are subject to change without notice. Rivage Day Spa reserves the right to refuse service to anyone.
Cancer Patients, Prenatal Guests, Other Health Conditions:
A doctors note is required for all guests under a doctor’s supervision. This includes cancer, surgeries, heart disease, or any other health conditions that could potentially be affected by your spa treatment(s). Please note, services may need to be modified accordingly. For any specific questions, we encourage you to contact the spa directly.
Cancellation/Rescheduling
Spa Guest Arrivals
To begin your spa journey in a relaxed state, we ask that you please plan on arriving at least 15 minutes prior to your first treatment. This will allow time to check-in, change, complete your guest profile, and familiarize yourself with our spa. We will provide you with a luxurious robe, slippers, and private lockers for your convenience. Please leave all valuables at home, as Rivage Day Spa is not responsible for items lost, stolen or misplaced. Delayed arrivals will limit the time of your spa experience, so in consideration of other spa guests, your time may be adjusted accordingly, and the full price of your service will be charged.
For the comfort and safety of our guests and our staff, a friendly reminder that children are not permitted, for any reason, in our treatment rooms. We appreciate you helping us make Rivage a peaceful and relaxing space.
Special Considerations
Consultations
Before scheduling any medical spa treatment, it is recommended you set up a complimentary consultation appointment. A consultation may take approximately 15-30 minutes, and will answer any important questions concerning prices, amount of treatments needed, preparations, and at-home care. Because we require a consent form prior to all treatments, we ask you allow extra time.
Single Treatments vs. Packages of Treatments
All of our medical spa services are offered as single treatments. However, for best results as well as economical reasons, we recommended you consider purchasing medical spa packages.
Spa Conditions
Social Events
Spa Payments
Gift Cards
Rivage Day Spa gift cards are valid for 5 years from the date of purchase, and can be used toward any spa service or retail purchases. Our gift cards are transferable but non-refundable, and cannot be used for gratuity or redeemed for cash. The value of the gift card is subject to current pricing as well as our cancellation policy. Rivage Day Spa is not responsible for any lost, stolen, or damaged gift cards. Gift cards must be presented at time of service in order to be rendered.
Gratuity
Spa Retail Return Policy
Donations
At Rivage Day Spa, we pride ourselves on giving back to the community. Please forward all donation inquiries to donations@rivagedayspa.com. Please note that all donations are valid for one year and are non-transferrable.